Frequently Asked Questions

The below FAQs are some common questions. If your question has not been answered, just use the chat option bottom right or EMAIL US and we will do our best to answer.

Need Help?

If you require immediate assistance, head to our CONTACT PAGE where you will find details of mental health help lines.

Anything customer service related, drop us an email and we will get back to you ASAP.

Questions About Journaling...

Just to get started! Ideally we recommend journaling 3-4 times a week, but if it fits better with your daily routine then do it as often as you wish. Setting aside just 5 minutes a day to write in your journal will bring so many positive rewards.

This will be different for everyone, but you can bring the concept of gratitude into so many areas of day-today life. The best way to teach your children is by role-modeling behaviours.

When someone helps you, talk about how grateful it makes you feel, how simple acts can mean so much. Talk about the things that are meaningful and bring you joy - these are things like spending time with family, new experiences or happy events, rather than material objects. Sit around the dinner table and talk about something awesome that happened, it doesn't have to be a big thing. Gratitude allows us to sit in the moment.

For ways to teach your children about gratitude read more here 5 Reasons To Teach Gratitude To Our Children

We have journals for all ages, and all are based on the practice of Gratitude.

Our most comprehensive journals for building resilience are the Resilient ME range.

Perfect for ages 5-12 is our Resilient ME Gratitude Journal for Kids, but if your kids are mature for their age or are a teen we have the Resilient Me Gratitude Journal for Teens - aimed at ages 13+.

Older teens (17+) could also use the adult Resilient ME Gratitude Journals for adults or Mindset Journals.

Our You+ME connection journals are ideal for tweens and teens to connect to a parent or guardian.

Our mini gratitude journals are focused on gratitude, but do have a happiness scale and some happiness and self-care tips.

If you can journal as part of your daily self-care routine that is fantastic, but there are no rules about when to journal. Some people start their day with journaling while other make it part of their night-time routine. It is totally up to you.

Resilience is the ability to withstand adversity and to steer through difficult life events. When crisis hits having skills that build up your resilience can be a life-saver. Helping yourself and those you love survive through difficult times can seem so overwhelming.

By learning tools and techniques that build resilience you can learn to thrive in life, and become stronger and wiser through your experiences.

Questions About Ordering...

Yes, we include a packing slip showing the products, who it is being shipped to and the person ordering. This does not include any financial information or costs.

Yes! Just detail your message in the comment section at the checkout and we will include a blank card.

We don't have this option online, but feel free to contact us and we can give you some options.

YES! Take advantage of our automatic quantity discounts (applied at the checkout) every time you shop with us.

  • Buy 2 journals and get 10% off.
  • Buy 3 or 4 journals and get 15% off.
  • Buy 5+ journals and get 20% off.
  • Buy 10+ and get 30% off.
  • Buy 20+ and get 40% off - perfect for school or community groups!

We also have wholesale rates for bigger quantities if you are a retailer, school, charity or corporate. Apply for details HERE.

**Please note these discounts don't apply with other coupon codes, or on bundled toolkits as these are already discounted.

We ship all over the world from Auckland, New Zealand.

If you are in the USA we have a small amount of stock held in Utah, and our website is set up to show US residents only those products to save you on shipping costs.

All physical items are shipped within 1-3 working days of payment being received UNLESS we specify these are on "pre-order", in which case you will be notified of the expected due date.

Items are posted via Courier Post within NZ and via DHL & NZ POST to Rest of World from Auckland, New Zealand, except for some items are shipped within the USA via FedEx. Delivery times vary depending on where in the world you are.

Items on pre-order will have delayed delivery times, according to the product description.

New Zealand: 1-3 working days - all orders are tracked so keep an eye out for your tracking details via email when your order is completed.

Australia: 6-10 working days.*

Rest of the World: 10-15 working days.*

*These are estimates only, based on information from NZ Post, and can not be guaranteed.

Please note: For delivery outside of New Zealand standard international airmail is used which is un-tracked and can take up to 3 weeks to arrive during busy times. If tracked options are not avaiable at checkout please get in touch. A customs declaration of the contents and value of the parcel is necessary on all international packages. The customer (you) is responsible for any customs charges incurred in the country of arrival and we are not able to refund for packages returned due to unpaid customs fees.

Awesome Inc will not be held liable for any items lost in the mail. Please refer to our Delivery & Returns page for more information.

All prices are shown including 15% GST (Goods and Services Tax). Only customers from New Zealand are liable for GST, therefore if your shipping address is outside of New Zealand, our system will recalculate the price so you are not paying the tax component.

Shipping is calculated in the shopping cart area, based on the item/s you are purchasing and the delivery location.

All prices are listed in New Zealand dollars, unless stated otherwise. There are three options for payment:
1. Credit Card: Payments are processed through Shopify or Paypal and both have secure online systems.
2. Delayed Payment: Payments are processed through Afterpay and Laybuy and you are charged a smaller amount for a set number of weeks.

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us immediately.

If you send us an email, please include as many details as possible including your order number and photographic evidence of any damage, and in some cases a photograph of the packaging itself. Please ensure you keep your delivery until the return process is complete.

No refunds, returns or exchanges will be processed unless contact has been made about any issues within seven (7) working days of receipt of your item. We may be able to extend this time under special circumstances, but please make contact as soon as you notice any problems so we can remedy the situation for you.

We do not refund purchases for custom orders or because you have changed your mind. There are no refunds or returns available on printable (digital orders) items, or seconds so please choose carefully when ordering.

When we receive the product, we will refund the value of the purchased product, but not the original shipping. All products must be returned in their original state with all enclosed documentation and the packaging of the product cannot be broken or in any other way damaged. Otherwise it will not be possible to obtain a refund.

You must pay for the shipping to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our office. Please ensure you pack the return safely to prevent any damage to the products or boxes.

New Zealand customers are protected by the Consumer Guarantees Act.

Please CONTACT US if you are unsure. We are happy to answer any questions.

Unable to find satisfactory answers ? Contact Us